1. Warranty period commitment
For POS products provided by the company that have quality problems due to materials, design and production, strictly implement the "3-year free warranty for the whole machine (6-month free warranty for the battery)
According to the service strategy of "lifelong maintenance", the warranty date is calculated from the date when the user passes the acceptance, and all expenses arising from the warranty shall be borne by the company.
3.2.3 service commitment during warranty period
During the warranty period of POS products, the company promises to provide the purchaser with the following service plans:
2. Free training services
Actively cooperate to complete the connection with the purchaser's system, and provide free comprehensive technical training to the relevant personnel of the purchaser, so that the personnel of the purchaser can independently carry out management, maintenance, testing and fault handling, so that the provided equipment can operate normally and safely.
three point seven × 24-hour toll free telephone, fax or Internet support
The purchaser and POS users can call, fax or contact the nearest service outlet of the company through the network at any time for any application technical problems about the products. The professional technicians of the service outlet of the company provide product consulting services for the purchaser and answer all operation problems.
4. Free emergency on-site service
In order to maintain the continuity of the company's work and have a deeper understanding of product problems, when necessary,
The company's service network can arrange technical support engineers to rush to the location of the purchaser or relevant users for on-site free maintenance or repair.
5. Maintenance and warranty of free hardware
Local service outlets have sufficient spare parts and accessories to provide services to the purchaser in time. When the purchaser's products are damaged, the company's service outlets will provide timely repair of parts. During the warranty period, if the product failure is caused by the material, design and production of our products, the company is responsible for free repair. If it is caused by the use of users or other human reasons, the company will only charge the cost of spare parts, Free of support and maintenance fees.
6. Free regular inspection
The company promises to send technical support personnel with rich professional experience to conduct on-site inspection on a regular basis, and make on-site inspection reports at the same time. The on-site inspection reports will be summarized and sorted out at the end of each year and submitted to customers for their evaluation of the service level of our company.
7. Free regular return visit service
The full-time service quality supervisor of the company's customer service center will conduct a telephone return visit to POS product customers once a quarter, a door-to-door return visit every six months, and fill in the customer satisfaction questionnaire in detail, so as to supervise the implementation of the company's service quality and understand the customer's service satisfaction. The return visit time will be finally determined according to the company's return visit system and the specific requirements of customers and users.
8. Free standard change technical services
During the free maintenance period, if the built-in application of EDC / POS needs to be modified, adjusted and tested due to the revision of the standards and specifications of merchant card receiving terminal (EDC / POS) by the international credit card organization, the people's Bank of China and the customer or the upgrading and change of other systems related to EDC / POS, Provide free technical services for the machines and tools sold by our company (including replacement and upgrading of built-in applications).
9. Free EMV migration technical support and services
For the requirements of EMV migration, provide free technical support and services (including free POSC supporting EMV standard, etc.).
10. Free product software upgrade service
For the application software of the product, whenever the version is upgraded, the company will timely notify the customer and provide the customer with version upgrade service free of charge.
11. Provide daily maintenance related materials free of charge
Users can obtain information about product operation, product knowledge, maintenance manual, maintenance experience, etc. within the authority opened by the company. The company is responsible for updating the information regularly.
12. Post warranty service plan
After the warranty period, the company promises to provide customers with technical support and after-sales service as always. The service scheme and content include all services within the warranty period. After the warranty period, the company only charges the material cost of parts.
.We believe in "honesty and service first".
Combine the advantages of physical store retail and online retail.
The difference between leaders and followers lies in innovation.
Provide one-to-one service to solve customer problems.
Focus on POS,Help customers turn ideas into reality.
Good products will always be recognized by more people.
Every praise from customers is our constant pursuit.
